Just a quick one Just a quick one, need a Loft ladder that doesn't decapitate you every time you open it, need a ladder that is strong enough to carrying you, the Xmas tree and "your Xmas pounds"...Well look no further. I just love this ladder, absolutely brilliant and Max and Team are always happy to help when any glitches in the matrix appear (almost never btw). I looked all over the place for something like this and you need to go at least double in price to even get close... this loft ladder is worth the price and you won't be disappointed if you do. Had it nearly 2 years now so I can say this an honest review.

Excellent service Experience and service from this company has been excellent. Had a query with regards to my loft ladder and received a first one-to-one communication with a step-by-step video. I was able to resolve the matter. That’s what I call an after-care service which is very hard to find. professional service.

Brilliant piece of engineering After many months contemplating purchasing one of their loft ladders I decided to give it a go. The ladder was delivered on time. I was very impressed with the packaging. 2 custom made double wall cardboard boxes, one inside the other, the ladder itself was in plastic bag with 12mm foam all round it. I could see that the ladder was a brilliant piece of engineering. Unfortunately one of the side frames had suffered a slight amount of damage. On contacting Max at Loftomattic he apologised and assured me that a replacement would be sent out. I received a message from Micheal saying that he would be delivering the replacement at 9.00 the following morning. Micheal was knocking on my door at 9.00 am. What a nice very friendly and very clever guy he is, he designed the loft ladder. He gave me a few installation tips, he took the damaged ladder away with him. I had no problems installing the ladder myself. The ladder worked perfectly and the 2 adjustments needed were easy to perform. I am a retired engineer with over 60 years experience. I am very impressed with the clever design and build quality of the ladder. I bought 2 remote controls, one didn’t work, a quick phone call to Max, a few simple taps on the remote and we were in business. All in all I am extremely pleased with both the product and the service that I have received. I can recommend Loftomattic with pleasure. Sent from my iPad

Superb Loftomatic i have had my Loftomatic for just over 2 years , i installed it myself , and it has worked faultlessly since i fitted it . I recently adjusted the flap strap too tightly because i had worked on the hinges of the flap and this caused the ladder to not shut properly . I called customer services and explained the problem to Max . He was absolutely brilliant , he talked me through resetting the ladder with the remote , and all is now working fine. I would 100% recommend this product to anyone who is thinking about upgrading their loft ladder.

Mike Batty Earlier this year I was looking for a replacement loft ladder as part of a renovation project on my Edwardian home. After looking at all the other loft ladders I could find online I decided on the Loftomattic electric loft ladder and I had one installed in July 2021. I was very impressed with the faultless installation, completed within a day and I remain equally impressed with the design and engineering excellence of the Loftomattic unit itself. I used the loft ladder frequently between July and the beginning of November when the loft ladder began to stutter on closing and I had to press the controller 2 or 3 time to fully close loft ladder, after a couple of weeks it became clear I could not close the loft ladder without pressing the controller multiple times and I called Loftomattic for their help and advice. The Loftomattic team responded to this issue quickly and efficiently replacing the unit without delay for what I think was a controller fault. As an engineer with some design experience I can confidently say the Loftomattic loft ladder is superbly engineered and one of the best designed products I have seen. As a customer I am equally impressed by the excellent Customer Services of the Loftomattic team I whole heartedly recommend the Loftomattic loft ladder and how this company conduct their business, they and their produce is second to none and I wish them nothing but good fortune and ever success in everything they do.

Loftomattic.. I struggled with my old heavy wooden loft ladder for years and decided that the time was right for me to change to a no effort electric ladder. I did my research and concluded that Loftomattic provided the ideal solution. The company could not have been more helpful to me, even arranging delivery to Northern Ireland and putting me in touch with a recommended installer. Now that the installation has been completed I am a very satisfied customer. The installation was done quickly and efficiently and the installers (Raymond) were friendly, tidy and gave me full operating instructions. For the money this is easily the best product of its type on the market.

Excellent after sales Excellent after sales, had an issue with the closing position, I have been using this for nearly 2 years now with no problems, phoned loftomattic, spoke to Max, I explained what was happening, Max talked me through a simple reprogram, problem solved

Brilliant Item And Support. From ordering to completion everything was perfect, well almost…… Arrived about a week after ordering in a well protected double box and installation took no more than an hour. Everything was clearly explained in the DIY instructions, I also used the online installation guide. Straight out of the box it worked perfectly, with final adjustments completed I hung the loft hatch cover. The instructions clearly warn of the weight limit for the door which I completely ignored and hung a great big slab of 18mm MDF on the ladder. On opening the weight somehow wedged the ladder into the loft, which mis-aligned the ladder and mechanism. I called Micheal at Loftomatic who arranged for Max to call me within an hour. Through the use of Whatsapp video’s and telephone calls Max identified the problem and guided me through the reprogramming sequence. I can not recommend this item and company highly enough.

100% recommend this automatic loft… 100% recommend this automatic loft ladder company! Having taken advice from Duncan to include an enlarged loft opening as part of the installation (based on photos and measurements we sent over) Duncan arrived to install it when he said he would. He then spent the next few hours installing our ladder; we expected it to be a noisy and intrusive process but Duncan did the job quietly and with no sharp intakes of breath at all! When finished, he briefed us on how to use the super easy remote control, and what to do if the ladder was to drop a bit over time as it settled in (there is a strap you can adjust). We've used it a few times and so far so good - it is actually a joy to use! Thanks Duncan and Loftomattic!